we provide:
Best products:
1. 100% quality guarantee with more than 20 years products experience and more than 200 customers' long term cooperation.
2. Factory directly products and price
Best Service:
1. NO MOQ when custom
2. NO mold cost when re-order
3. Rush order available
4. Free design & artwork within 24 hours ( working time )
5. 24 hours designer service
6. Sales working time: 6:00 ~ 15:00 G.M.T.
7. Also we are your most reliable purchasing agency.
FAQ:
1. When I re-order , should I pay the mold fee again?
- NO, we'll keep each mold for 3 years, during this time, you can re-order without mold fee.
2. Express shipping is too high, any other options for shipping?
- Yes, we could also ship via China Post, E-package, or agent express with low cost.
3. My need to display, any show box?
- Yes, we could also provide plastic box, paper box, velvet box for pins, medals, etc.
4. I need some very urgent, how fast you can produce it?
- For most items, it will need only 3-7 days when in a rush. Depending on your item, our sales will check schedule and get a fastest production time for you.
5. UPS / TNT / DHL Express lost / broken my package, how could I do?
- If you didn't receive it in time, please let us know, we'll check with express and get you an answer.
- If you just receive part of your products, some cartons lost or broken, please complain with the shipper and take a photo when you touch them. Let us know at first time, and send us the photoes, we'll re-make the lost items for you for free and make claim on this to express.
6. I received , but it’s wrong, how could I do?
- If you provide wrong info and cofirmed wrong artwork or production plan, then sorry you will afford to re-make them.
- If we made products wrong with our artwork or production plan, we'll re-make for you for free.
- If you are in a rush for the wrong items, so have no time for the re-making, please be kind to accept our sorry and discount for you.
